SUPPORT

Help with Tavo

Email greg@hellotavo.co with what you were trying to do and what happened. A real person reads every message.

Signing in

Your account is set up by the company you drive or dispatch for, so they have your sign-in email. If you have forgotten your password or your sign-in stopped working, email us from that address and we will get you back in.

Rides not showing

Drivers see only the rides assigned to them. If a ride is missing, check with dispatch that it is assigned to you, then pull down on the board to refresh. If you are offline the app says so and keeps showing the last board it loaded.

Confirmation texts

Customers get one text the day before a ride asking them to reply YES or NO, and the ride shows Confirmed, Cancelled or No reply. A customer who replies STOP gets no more texts.

Delete your account or data

Email greg@hellotavo.co from the address on your account and ask for it to be deleted. We confirm by reply and delete your account and personal information within 30 days, apart from anything we are legally required to keep. If you are a customer of a company that uses Tavo, you can ask for your details to be deleted the same way.

Privacy

What we collect and why is in our privacy policy.